Customer Support Specialist
Sound Concepts, Inc.
Sound Concepts, Inc.
Jonesboro, AR Jonesboro, AR Full-time Full-time Estimated:
$31.
8K - $40.
3K a year Estimated:
$31.
8K - $40.
3K a year Job
Summary:
A Customer Support Specialist is responsible for responding directly to customers via phone, chat, and email on a daily basis.
One of our basic beliefs is to exceed our customers' expectations.
A successful Customer Support Specialist will have a strong understanding of our company's basic customer guidelines (policies and procedures) while displaying excellent interpersonal, problem-solving, and follow-up skills.
They also enjoy helping people, solving problems, and making someone's day.
Essential Job Duties:
Responds directly to incoming client calls, chats & emails.
Enters basic service notes, maintains electronic record keeping, and follows up with customers.
This requires basic organizational skills.
Keeping up with ongoing training and future updates is required for our fast-paced environment.
Often this role can be the first interaction, and potentially the last, that a customer has with us.
Taking an interest in the customer with an effort to turn a frustrating situation into a repeat customer is very important here.
Repeat customers are the cornerstone of our ongoing success.
Maintains minimum (or exceeds) Customer Support performance standards.
Other Job Duties:
As assigned Requirements:
High school diploma/GED required.
Complete our on-the-job training to gain a working knowledge of our guidelines and software (policies & procedures).
Excellent verbal and written communication skills.
Ability to multi-task and adjust priorities on the fly.
Ability to successfully use a PC, while navigating & notating multiple applications while working with customers.
Maintain a positive, client focused attitude.
Competencies and Developed Job Skills:
Maintain minimal (or exceed) statistical department standards.
Promote innovation thru providing feedback on the customer's experience.
Value our customers and co-workers thru contributing to a working environment that promotes dignity, team harmony, and personal satisfaction for all.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Sound Concepts, Inc.
Jonesboro, AR Jonesboro, AR Full-time Full-time Estimated:
$31.
8K - $40.
3K a year Estimated:
$31.
8K - $40.
3K a year Job
Summary:
A Customer Support Specialist is responsible for responding directly to customers via phone, chat, and email on a daily basis.
One of our basic beliefs is to exceed our customers' expectations.
A successful Customer Support Specialist will have a strong understanding of our company's basic customer guidelines (policies and procedures) while displaying excellent interpersonal, problem-solving, and follow-up skills.
They also enjoy helping people, solving problems, and making someone's day.
Essential Job Duties:
Responds directly to incoming client calls, chats & emails.
Enters basic service notes, maintains electronic record keeping, and follows up with customers.
This requires basic organizational skills.
Keeping up with ongoing training and future updates is required for our fast-paced environment.
Often this role can be the first interaction, and potentially the last, that a customer has with us.
Taking an interest in the customer with an effort to turn a frustrating situation into a repeat customer is very important here.
Repeat customers are the cornerstone of our ongoing success.
Maintains minimum (or exceeds) Customer Support performance standards.
Other Job Duties:
As assigned Requirements:
High school diploma/GED required.
Complete our on-the-job training to gain a working knowledge of our guidelines and software (policies & procedures).
Excellent verbal and written communication skills.
Ability to multi-task and adjust priorities on the fly.
Ability to successfully use a PC, while navigating & notating multiple applications while working with customers.
Maintain a positive, client focused attitude.
Competencies and Developed Job Skills:
Maintain minimal (or exceed) statistical department standards.
Promote innovation thru providing feedback on the customer's experience.
Value our customers and co-workers thru contributing to a working environment that promotes dignity, team harmony, and personal satisfaction for all.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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