IT /Service Desk Support Analyst - On-site
Jonesboro, AR Jonesboro, AR $22 - $26 an hour $22 - $26 an hour 4 days ago 4 days ago 4 days ago Provide support for the end-user community including remote users reinforcing SLAs to manage end-user expectations.
Provide support for remote offices traveling to the remote offices when required.
Image, deploy and support computer desktops, laptops, tablets, mobile phones, printers and/or related hardware and software.
Manage IT assets, keep asset management systems up-to-date and manage asset disposal pickups.
Active Directory and Azure/O365 administration including maintaining end user accounts, permissions, and access rights.
Thoroughly record information into Service Desk ticket system to ensure resolution in compliance with service level agreements.
The Service Desk Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs.
Candidate must have the ability to work with minimal supervision, be self-motivated, have the ability to handle multiple tasks simultaneously and prioritize work at all stages.
You should be proficient in:
IT Equipment (Servers, Networks, Telecom, Cloud) IT Infrastructure Hardware Experience Salary info:
$22 - $26 / hr.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide support for remote offices traveling to the remote offices when required.
Image, deploy and support computer desktops, laptops, tablets, mobile phones, printers and/or related hardware and software.
Manage IT assets, keep asset management systems up-to-date and manage asset disposal pickups.
Active Directory and Azure/O365 administration including maintaining end user accounts, permissions, and access rights.
Thoroughly record information into Service Desk ticket system to ensure resolution in compliance with service level agreements.
The Service Desk Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs.
Candidate must have the ability to work with minimal supervision, be self-motivated, have the ability to handle multiple tasks simultaneously and prioritize work at all stages.
You should be proficient in:
IT Equipment (Servers, Networks, Telecom, Cloud) IT Infrastructure Hardware Experience Salary info:
$22 - $26 / hr.
Estimated Salary: $20 to $28 per hour based on qualifications.
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